Available 24/7 - we respond in working hours, 8am to 6pm Monday to Friday
We can usually get back to you within the hour, and will see you same day if needed.
All our registered patients are welcome, parents and carers on behalf of patients too.
You can name a GP if you wish (so long as they are working today)
You may prefer a message, telephone, video or face to face response
You can sign up now, with no paperwork
We work as a team at the surgery, offering the first available appointment with the most appropriate clinical professional (for the problem you are presenting with at the time you request the appointment). This may not always be a doctor. Genuine emergencies and patients who need immediately necessary treatment will always be seen on the same day.
Making an appointment with another clinical professional such as a healthcare assistant or nurse does not mean you are unable to see or are being prevented from seeing a doctor. If the problem or request you are presenting with needs GP investigation or input, this will be available.
Patients are registered with the practice and assigned to a GP within the practice. Whenever possible if your care requires you see a doctor, we will try to make sure that you see the doctor you are assigned to ensure continuity of care although this may not always be possible.
PLEASE NOTE: A 10 minute appointment is for 1 problem only. If you have more than 1 problem to discuss you will need another appointment.
WHY DO RECEPTIONISTS NEED TO ASK WHAT'S WRONG WITH ME?
Sometimes our receptionists need to know the nature of your problem to be able to allocate you to the correct healthcare professional. All our staff are fully confidential and only ask for as much information as is necessary.
Need to be Seen on the Same Day?
If you are requesting to be seen the same day and do not have a pre-booked appointment we strongly recommend you call the surgery first on 01476 850123 after 08:00 and you will be added to the Emergency Triage list.
When you call, it helps us if you give some brief details of the problem you are calling about in order for us to direct you to the most appropriate person. All staff in the surgery, whether administrative or clinical, are bound by confidentiality. However, if you don't feel comfortable discussing this with the person taking your call, you may say it is personal, and we will put your request in the queue for a call back where you can discuss your problem directly with a healthcare professional.
The healthcare professional will normally return your call within an hour, and often more quickly. During busy times such as Monday mornings, just before/after public holidays, or in rare cases where we have an emergency, the wait for a call back may be longer, however we always try to keep any delay to a minimum.
You will be called back on a telephone number of your choice, and the problem you are presenting with will be assessed by a healthcare professional. Wherever possible we request that we can speak to the patient requesting the appointment, as we cannot discuss medical or personal details specific to the patient with anyone other than the patient themselves, unless we have their prior written or verbal consent.
There are a number of outcomes that may follow from this:
- Advice over the phone meaning you don't need to come into the surgery
- A prescription issued that you can collect later in the day (although please note we don't take repeat prescription requests over the telephone)
- Advice to contact A&E/999
- An appointment at the Surgery with one of our clinicians.
Please note that if the outcome of your telephone triage assessment is that you are offered a doctor, nurse, or healthcare assistant appointment, it may be on the day, within a few days, or a routine appointment which may be longer depending on the outcome of your telephone assessment.
If you need to be seen the same day by a doctor, you will see the emergency doctor. This may not be your regular assigned doctor and is not necessarily the same doctor each day or each session.
If you are requesting, and are offered an appointment on the same day, you will be offered the first available appointment in the morning or afternoon session that is available that day. This is to allow us to see as many patients as practically possible.
Appointments for Test Results
You do not normally need to make an appointment to discuss test results unless you have been explicitly told by your doctor to do so. Please see the Tests & Results section for more information about this.