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Safely Managing Patient Demand = Turning askmyGP Off Early

We know how frustrating it is to find that we have turned askmyGP off before 12pm.  It's frustrating for us too, and creates more work for our busy reception team.  During periods of sickness and other leave within the clinical team, in order for us to safely manage the medical demand from our patient population, there are times when we have to limit the requests that come into the surgery.  You will always be able to access us for urgent queries by calling us on the phone, but if it's a more routine matter then unfortunately we may have to defer you to another time.  We try our best to cover periods of leave but nationally, it is extremely difficult to secure locum/temporary clinical cover.  Much of the support we are able to secure is provided remotely so you may find that you are contacted by an unfamiliar clinician, telephoning you from an unknown number.  They will always introduce themselves and advise that they are calling on behalf of St Peter's Hill Surgery.  We have recruited additional clinical support but due to notice periods, they won't be joining us until later in the Summer.  Until that time, we will continue to do our best for you.  Please be kind to the reception team; they are carrying out the processes and procedures implemented by us.  Thank you for your continued understanding and support.  It is always appreciated.

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Facemasks 

As the rates of transmission of Covid-19 reduce, the guidance for practices regarding how they managing their infection control processes also changes.  The use of facemasks by patients is now optional but we would encourage those attending with a cough or other respiratory symptoms to continue wearing one whilst in the building.  Our staff are not required to wear facemasks in non-clinical areas, but the clinicians will continue to do so in some appointments.  
We will review this advice on an on-going basis so if the situation changes and rates of infection begin to rise again, we may revert back to facemasks for all.  We'll update you if and when that happens.  If you don't have access to a facemask and would like one, please ask the reception team on arrival.  Thank you.

Routine Requests to be Submitted before 12pm 

In order for us to effectively manage patient demand we ask that all routine requests are submitted on askmyGP in the morning before 12pm. The system will be switched off at 12pm and any patients requiring urgent clinical assistance are advised to telephone the surgery on 01476 850123 after that time.  

The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone.  Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.  

Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.

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FACE TO FACE APPOINTMENTS

As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially.  Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation.  We have been asked to only see those patients where it is clinically necessary.  This is for the on going safety of both our patients and healthcare staff.  Please be reassured that we are able to deal with the majority of medical queries without seeing you.  Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic.  If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery.  Thank you for your continued understanding and support.


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Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff. 

We currently have over 16,000 patients registered with us

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

We exercise a zero tolerance policy

Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.

Would you recommend us to your Friends & Family?

Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.

Your communication needs

Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter?  Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form. 
                         

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If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.

Access & Parking

Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.

For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.   


Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.

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(Site updated 15/06/2022)
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