We’re making it easier for you to get help from the surgery by using askmyGP. You can put in a request for yourself, your child or someone you care for. We’ll aim to respond within 2 hours and can offer you help today (within working hours).
We encourage the use of askmyGP as an alternative to calling the Reception team, for appointment requests or queries both regarding practice processes and medical advice.
To order medication please use your usual method of contact, whether that be by phone (during the Coronavirus pandemic) or via SystmOnline.
Please click the logo above.
In line with recent government recommendations, from Monday 18th May 2020 we expect all patients entering our building to wear a face covering. It should be cotton ideally.
This link explains the science behind our decision:
These coverings can be made from things you've already got at home, like an old T-shirt, or even a sports sock with just a few well-made snips with scissors and a little bit of sewing. But if you're not so confident in your creative abilities, there are plenty of companies online that can be found with a quick Google search.
Children under 2 are not expected to wear a face covering.
Younger children (primary) who cannot manage a mask are also not expected to wear one
Our entire practice team will be doing the same.
Face coverings protect *other people* from droplets that you may release into the air, they do not protect you unless everyone wears them.
Thank you for your continued support and understanding
Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff.
We currently have over 16,000 patients registered with us
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We exercise a zero tolerance policy
Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.
Would you recommend us to your Friends & Family?
Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.
Your communication needs
Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter? Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form.
If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.
Access & Parking
Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.
For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.
Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.
(Site updated 05/06/2020)