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SERVICE ANNOUNCEMENT AFFECTING BLOOD TESTS

UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.  

SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES.  WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.

REGRETTABLY WE WILL HAVE TO CONTACT MANY PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS.  WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.

THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.

PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.

THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.

 

Important Update from 7th September 2020

In order for us to effectively manage patient demand we are constantly reviewing our systems and processes, and updating them where necessary.  From Monday 7th September, we ask that all routine requests are submitted on askmyGP in the morning before 12pm. 

After 12 noon, your request will only be processed if it's considered medically urgent to be dealt with on the day.   Patient requests submitted after 12pm will be reviewed by a clinician and you will be advised to resubmit it the following day or contact 111 after 6.30pm if it’s not deemed an emergency.  The Urgent Treatment Centre at Grantham Hospital is also available 24 hours a day. The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone.  Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.

Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.

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Important Flu Vaccination Information

The phones are extremely busy with patients attempting to book flu vaccinations.  Please bear with us.  We know it's frustrating when you can't get through.  We are unable to open online booking for appointments this year, as we have to ensure that patients are aware of the additional criteria for the clinics, so we need to speak to you, which is taking much longer.

As in previous years, we are restricted by the delivery dates of the different vaccines so the first clinics that will be available are for those patients over the age of 65.  We are going to have to do things differently this year, due to COVID-19, which we will need your assistance with, to ensure the safety of patients and staff.  Please click on the link for more information regarding the Saturday 'super clinics'

Saturday Flu Clinic Information


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FACE TO FACE APPOINTMENTS

As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially.  Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation.  We have been asked to only see those patients where it is clinically necessary.  This is for the on going safety of both our patients and healthcare staff.  Please be reassured that we are able to deal with the majority of medical queries without seeing you.  Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic.  If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery.  Thank you for your continued understanding and support.


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Useful Contact Numbers

Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff. 

We currently have over 16,000 patients registered with us

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

We exercise a zero tolerance policy

Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.

Would you recommend us to your Friends & Family?

Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.

Your communication needs

Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter?  Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form. 
                         

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If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.

Access & Parking

Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.

For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.   


Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.

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(Site updated 07/10/2020)
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