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In line with NHS good practice, from the 1st February 2020 we are changing the prescription ordering process and we will no longer accept prescription requests over the phone. Please ensure you are registered to use the online services. 

Thank you 

Home Visits & Housebound Patients

Doctor's bagHome visits are available for those who the doctor judges to be unable to attend the surgery. If you feel that you require a home visit, please ring 01476 850123 where possible before 10:30am and a receptionist will ask you several questions; this will help the doctors decide the urgency of the problem and plan their visits.

One of the doctors will usually ring you back before agreeing that a home visit is necessary. Please note that the doctor attending may not be the one requested due to area and workload.

The duty doctor will ring back any request for a home visit after 11:00am and discuss the options available. These options are telephone advice, a home visit that day, a home visit the next day, or a hospital consultation.

Please note: The doctors can see at least 4 patients in surgery in the time it takes to do one home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You could also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

A patient is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness. A patient is not considered housebound if he or she is able to leave their home with minimal assistance or support. For example unassisted/assisted visit to the Doctor, dentist, hairdresser, supermarket, social events or hospital outpatient appointments. Some patients may not be housebound permanently but rather are housebound temporarily as a consequence of an episode of illness. Minimal assistance would be described as a person who can leave their own home and travel to a clinical appointment in a vehicle such as a personal car, taxi or public transport adapted for their use or not and with or without the use of a wheelchair either by themselves or with an escort.

To avoid confusion any person who requires a specialist vehicle (Ambulance) or a two person escort would be regarded as housebound. To avoid further confusion a person will not be regarded as housebound because they do not personally have a companion to escort them to a clinical appointment.

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