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Limited Access Due to Extreme Staff Shortages

Due to the very high number of cases of Covid-19 locally, and the requirement for healthcare staff to continue to isolate, we are extremely short staffed across the whole surgery.
Our telephone lines are very busy and we have very few staff to answer them, along with limited clinical availability as well.
Please only contact us if your request is urgent and needs to be dealt with today. If you are able to seek help from other sources such as Community Pharmacies or online, please do so. There is lots of help and support for minor ailments available at www.nhs.uk
We are sorry but are doing the very best we can in difficult circumstances. We appreciate your continued cooperation and support

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Please read this important message

Over the last 12 months the GP Practices in South West Lincolnshire have worked together to provide one of the most active Covid-19 local vaccination centres in the Country. In a year we have given quarter of a million first, second and booster doses of this life-saving vaccine.

We were asked recently to step up further and offer all adults in our area, and many from beyond, a booster vaccination before the end of January, we stepped up.

As cases of the Omicron variant double every 2-3 days we have now been asked by NHS England to step up even further and vaccinate more people each day than we have ever done before for the next 3 weeks and again we will do that.

We are going to need your help to do this though. The healthcare professionals giving the vaccine have mostly been doing this on top of their day job in general practice and to allow us to do more we must make this final push our priority.

Until the New Year we are going to have to cancel some routine appointments at all local GP Practices and we are going to ask you only to approach us if you feel that your care need is urgent and cannot wait 3 weeks, or that you cannot get that help from elsewhere such as a local pharmacy.  Pharmacies are able to deal with lots of minor ailments, without the need of a GP consultation.

If you feel your need is urgent then please still approach us in the usual way through askmyGP, we are here to help. If we feel that your healthcare need can safely wait then we will tell you and ask you to come back in the New Year, please accept this.

We don’t take this decision lightly but without taking these measures now it is possible that the Omicron variant of Covid-19 could overwhelm our local services and you can help us now to protect the NHS and protect those who are at greatest risk.

Please do not contact the Practice regarding the Covid-19 Booster, we will contact you. You will be given an opportunity to book online or via the telephone and it is incredibly important that you take up that offer.

These measures are short-term, we are doing this with the full support of NHS England and Lincolnshire CCG to put up our best defence for you and your loved ones.

Thank you for your continued support and understanding.

Facemasks are still required when visiting the practice

We will continue to ask you to wear a face covering when you come into the practice, and to follow the social distancing and hand sanitising measures that have been in place throughout the pandemic.
We have vulnerable patients and we have to ensure that we continue to protect people as best as we can.
Thank you for your continued understanding and support.
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Routine Requests to be Submitted before 12pm 

In order for us to effectively manage patient demand we ask that all routine requests are submitted on askmyGP in the morning before 12pm. The system will be switched off at 12pm and any patients requiring urgent clinical assistance are advised to telephone the surgery on 01476 850123 after that time.  

The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone.  Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.  

Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.

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FACE TO FACE APPOINTMENTS

As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially.  Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation.  We have been asked to only see those patients where it is clinically necessary.  This is for the on going safety of both our patients and healthcare staff.  Please be reassured that we are able to deal with the majority of medical queries without seeing you.  Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic.  If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery.  Thank you for your continued understanding and support.


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Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff. 

We currently have over 16,000 patients registered with us

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

We exercise a zero tolerance policy

Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.

Would you recommend us to your Friends & Family?

Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.

Your communication needs

Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter?  Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form. 
                         

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If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.

Access & Parking

Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.

For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.   


Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.

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(Site updated 16/05/2022)
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