Demand Exceeding Capacity - Staff Absence
We are aware that it's frustrating when we can't deal with your requests on the day they are submitted. Demand from patients is increasing and we are struggling to keep up with it. We are not alone in this struggle as it is a common situation being experienced by most GP surgeries across the country. When we are then hit with staff sickness and other absences, it becomes almost impossible to safely manage everyone's requests, so we have to prioritise those that we consider need our urgent clinical attention. You can help us to help you, by considering if you can find an alternative solution to your problem. www.nhs.uk has lots of information and advice for known health problems or medications, and pharmacies can help with many minor illnesses. Thank you for your patience and understanding.
In order to ensure we can invite you for your Covid vaccination, it's really important that we have your up to date contact details. Please either send us a message via askmyGP or telephone us if you've recently changed your telephone number.
Please be assured that as soon as we are able to offer vaccinations to your eligible cohort (see below), you will be offered an opportunity to take up an appointment. In the meantime, please ensure that you follow the latest government guidance found at www.gov.uk/coronavirus
The full guidance regarding priority groups can be found here: https://www.gov.uk/government/publications/priority-groups-for-coronavirus-covid-19-vaccination-advice-from-the-jcvi-30-december-2020/joint-committee-on-vaccination-and-immunisation-advice-on-priority-groups-for-covid-19-vaccination-30-december-2020
Routine Requests to be Submitted before 12pm
In order for us to effectively manage patient demand we ask that all routine requests are submitted on askmyGP in the morning before 12pm.
After 12 noon, your request will only be processed if it's considered medically urgent to be dealt with on the day. Patient requests submitted after 12pm will be reviewed by a clinician and you will be advised to resubmit it the following day or contact 111 after 6.30pm if it’s not deemed an emergency. The Urgent Treatment Centre at Grantham Hospital is also available 24 hours a day. The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone. Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.
Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.
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FACE TO FACE APPOINTMENTS
As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially. Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation. We have been asked to only see those patients where it is clinically necessary. This is for the on going safety of both our patients and healthcare staff. Please be reassured that we are able to deal with the majority of medical queries without seeing you. Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic. If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery. Thank you for your continued understanding and support.
Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff.
We currently have over 16,000 patients registered with us
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We exercise a zero tolerance policy
Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.
Would you recommend us to your Friends & Family?
Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.
Your communication needs
Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter? Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form.
If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.
Access & Parking
Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.
For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.
Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.
(Site updated 09/06/2021)