We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
If you feel we have been unable to resolve your complaint in-house, a way that is acceptable to you, in the first instance please contact the ICB as follows:
HQ
Bridge House
The Point
Lions Way
Sleaford
NG34 8GG
01522 573939
LICB.office@nhs.net
Or if you are still unsatisfied and feel it needs escalating further you can contact the Parliamentary Health Service Ombudsman (PHSO) at either:
Milbank Tower, Milbank
LONDON
SW1P 4QP
Citygate, Mosley Street
MANCHESTER
M2 3HQ
Tel: 0345 015 4033
www.ombudsman.org.uk