You may be aware of the continuing shortage of GP’s within the NHS and may have also seen the recent episode of Panorama on the BBC that highlighted the difficulties patients are facing to get an appointment at their doctors surgery. Lots of areas around the country are experiencing an average wait of between 4-5 weeks for a routine appointment, with some patients waiting up to 7 weeks.
Unfortunately we are losing one of our doctors at the end of May, as she is moving away from the area. Despite extensive advertising, we have been unable to recruit a suitable replacement prior to Dr Emilia’s departure. We will continue our recruitment efforts, and look to secure locum cover in the interim period. This will mean that you may have to wait longer than usual for a routine appointment. Please help us to help you, by providing the team on the telephones with as much information as possible, as this will ensure that you see the most appropriate clinician, as quickly as possible.
Thanks for your patience and understanding. We will update you as soon as we can.
Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff.
We currently have over 16,000 patients registered with us
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We exercise a zero tolerance policy
Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.
Would you recommend us to your Friends & Family?
Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.
Your communication needs
Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter? Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form.
If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.
Access & Parking
Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.
For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.
Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.
(Site updated 18/11/2019)